DELIVERY

We offer FREE worldwide delivery. See below for  estimated delivery times:

Option Cost Delivery Time
UK Delivery ( Next Working Day ) Free 1 Day *
European Delivery Free 5-7 Days
Rest Of The World Delivery Free 7-21 Days

 

*UK orders placed before 3.00pm (Monday-Thursday) or 2.00pm (Friday) will be dispatched the same day, subject to stock availability. Orders placed in the UK on Saturday or Sunday will be dispatched the next working day.

Duties & Taxes

Kartel uses UPS for our deliveries, using the Standard service for the UK and Europe and the Expedited service for Worldwide orders. Orders sent to addresses outside the EU may be subject to import duties and taxes. We have no control over these and have to ask that the customer is responsible for settling the cost. Unfortunately these vary for different countries so we are unable to estimate what they will be on a case by case basis.

RETURNS & EXCHANGES

Refunds can only be issued for items purchased directly from Kartel.co.uk.
All other refunds would be issued by the re-seller.

Returns Procedure

Begin a Returns request HERE.

When an order is sent back, please help us by including the order number it relates to and whether you want a refund or an exchange. Without these details we won’t be able to take the action you want us to.

Personalised Watches

Unless faulty, any watch purchased from Kartel.co.uk with an engraving is non-returnable.

Faulty Product Returns

All watches are supplied with a warranty period of 36 months from the date of purchase. This covers mechanical defects to the watch. Watch straps and batteries are not covered by this. Excluded are malfunctions resulting from accidents or negligence. This does not affect your statutory rights.

Returns and exchanges will only be processed if accompanied with proof of purchase. All goods will be inspected on return and any item in unsuitable condition will be sent back to you.

Our customer care team is available Mon-Fri 9am to 5pm (GMT) We’re on hand to assist with...

  • Size and fit advice
  • Detailed product information
  • Delivery questions
  • Exchange and return queries
  • Placing orders

Email: customerservice@kartel.co.uk
Call: 01382 772581 (UK)

 

Returns Address

Returns Department
Kartel Scotland Ltd
4 Kingfisher House, West Pitkerro Industrial Estate
Broughty Ferry
DD5 3UB

Registered Office:
Kartel Scotland Ltd.

4 Kingfisher House, West Pitkerro Industrial Estate
Broughty Ferry
DD5 3UB

Company Number SC542885
VAT no. 250519130