DELIVERY

We offer FREE worldwide shipping from our UK based warehouse with a UK next day delivery option available. See below for estimated delivery times.

UK delivery - Free - 1-3 Days
UK Next Day Delivery - £4.80 *1 Day

European delivery - Free - 5-7 Days
Rest Of The World delivery - Free - 7-21 Days

 * All UK Next Working Day orders placed before 3.00pm (Monday-Thursday) will be dispatched the same day, subject to stock availability. Orders placed using UK Next Working Day on Friday or Saturday will be dispatched the next working day.

Please allow an additional 5 working days for delivery when selecting our watch caseback engraving personalisation service.

RETURNS & EXCHANGES

Refunds can only be issued for items purchased directly from www.kartel-time.com. All other refunds would be issued by the reseller.

Free UK Returns

Kartel offers a free returns service in the UK via Royal Mail. Visit our page and complete your details to generate a returns label - http://www.royalmail.com/track-my-return/create/539

As soon as your refund or exchange has been processed by our warehouse, we’ll email you to let you know. Please allow up to 28 days for the process of your refund or exchange. All refunds will be made back to the payment card which was used to pay for the original order.

When an order is sent back, please help us by including the order number it relates to and whether you want a refund or an exchange. Without these details we won’t be able to take the action you want us to. 

 

FAULTY PRODUCTS RETURNS

All watches are supplied with a warranty period of 36 months from the date of purchase. This covers mechanical defects to the watch. Excluded are strap, battery and malfunctions resulting from accidents or negligence. This does not affect your statutory rights.

Returns and exchanges will only be processed if accompanied with proof of purchase. This includes all airline purchases and items bought through our resellers. All goods will be inspected on return and any item in unsuitable condition will be sent back to you.

Our customer care team is available Mon-Fri 9am to 5pm (GMT)

  • We’re on hand to assist with...
  • Size and fit advice
  • Detailed product information
  • Delivery questions
  • Exchange and return queries
  • Placing orders

Email: customerservice@kartel.co.uk 

Call: 01382 772581 (UK)

 

RETURNS ADDRESS

Returns Department
Kartel Scotland Ltd
16a Tom Johnstone Road
West Pitkerro Ind Est
Dundee DD4 8XD

Kartel Scotland Ltd.
4 Kingfisher House
West Pitkerro Industrial Estate
Broughty Ferry
Dundee

DD5 3UB

Company Number SC542885
VAT no. 250519130